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The power of voice
We almost should forget to speak – with a constant increasing set of online tools for text based communication. Tony Crawford[...]
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Places
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Start to trust! – Choosing the right home call centre worker
Alternative Workplace Strategy for contact centres The contact centre industry faces ongoing challenges in delivering high[...]
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Technology
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Gaming and simulation in the contact centre
In the callcenter world simulation is well known. For the last two decades it has been used in WFM tools, where data such as average call[...]
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Discover the future of the contact center
people
Every contact centre faces the same challenge: improving client’s experience. The size and sector of the[...]
People define the customer experience
How important is your working environment for your well being as an employee? New technologies like mobile devices[...]
places
The workplace revolution
Success Unified Communications is highly dependent on process and knowledge understanding of contact centres[...]
technology
Believe in the power of technology
Contributors
Radboud Heinink (1969) has more than ten years operational experience in managing customer-focused business processes.[...]
Radboud Heinink
Radboud Heinink
Richard Kenny, EMEA Contact Centre Segment Manager, Plantronics. Richard is responsible for Plantronics contact centre[...]
Richard Kenny
Richard Kenny
Cas Toeset held various positions in customer contact, sales and training. Currently he is manager CRM &[...]
Cas Toeset
Cas Toeset