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Customer service as a final destination
Unified Customer Service
Cloudy with a chance of hype
Voice Security in the contact centre
The end of contact centres?
I’m a headset monkey am I?
The Impact of Social Media on Traditional Customer Service Channels
Perceived Value and Investment in Staff
Looking after older workers
Measures that matter – and how headsets can improve them
The Apple Contact Centre App
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The Benefits of Wireless Headsets from Plantronics
The Cloud will change the world of contact centers
New places to work bring your own device
Investing in new technology
Contactcentre professionals and new ways of working
Unified communications: companies don't have a choice
New ways of working: dont forget the backoffice
Work from any place !
The current status of video chat
The CCO needs full support of the board
Employees are voting with their feet
Take a look at your existing technology
Does your company need a CCO?
New challenges for IT managers by Phillipe Vanhoutte
Employee preferences by Philippe Vanhoutte
Perspectives on Smarter Working by Philippe Vanhoutte
The Wall of ears
The Plantronics EMEA Contact Centre
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